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AFNOR Group

DE

DE

Your opinion matters to us

We hope you are completely satisfied with our service—but we also value your feedback so that we can continue to improve our services.
We would greatly appreciate your feedback on your order.

We need your feedback! Please help us continuously improve our services.

Mandatory field Company:*

order number:

ticket number:

1. Auditors*

Mandatory field Communication in the run-up to and preparation for the audit*

1 - very good

2

3

4

5 - inadequate

0 - not evaluated

Mandatory field Taking into account the specific characteristics of your organisation*

1 - very good

2

3

4

5 - inadequate

0 - not evaluated

Mandatory field Practical interpretation of standards and regulations*

1 - very good

2

3

4

5 - inadequate

0 - not evaluated

Mandatory field Time management during the audit*

1 - very good

2

3

4

5 - inadequate

0 - not evaluated

Mandatory field The added value of the audit for your organisation*

1 - very good

2

3

4

5 - inadequate

0 - not evaluated

Mandatory field Ability to motivate and inspire*

1 - very good

2

3

4

5 - inadequate

0 - not evaluated

Mandatory field The informative value of the audit report*

1 - very good

2

3

4

5 - inadequate

0 - not evaluated

2. Project management:*

Mandatory field Information and support prior to the audit*

1 - very good

2

3

4

5 - inadequate

0 - not evaluated

Mandatory field Adherence to agreed deadlines*

1 - very good

2

3

4

5 - inadequate

0 - not evaluated

Mandatory field The expertise of your contacts*

1 - very good

2

3

4

5 - inadequate

0 - not evaluated

Mandatory field The clarity of our documents (quotation, contract, invoice)*

1 - very good

2

3

4

5 - inadequate

0 - not evaluated

What additional information or support might you need prior to the audit?

3. Homepage

Mandatory field Visual impression and information content*

1 - very good

2

3

4

5 - inadequate

0 - not evaluated

Mandatory field Relevance as a customer*

1 - very good

2

3

4

5 - inadequate

0 - not evaluated

What other online services would you like to see?

4. Overall assessment

Mandatory field How would you rate the extent to which our services have met your expectations?*

1 - very good

2

3

4

5 - inadequate

0 - not evaluated

What did you particularly like? We’d be delighted to hear your thoughts.

In your view, what could be improved?

Wir freuen uns, von Ihnen zu hören.

Your contact person

Tanja Hellmeister
+49 30 5858216 - 0
info@berlincert.de

Member of the
AFNOR Group

Berlin Cert GmbH
Fanny-Zobel-Str. 5
12435 Berlin
+49 30 58 58 216 - 0

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